Customer Service Representatives
Karen Jones brings nearly 20 years of experience in the insurance industry, working across both Personal Lines and Commercial Lines. She is known for building long term relationships with clients, colleagues, and insurers, and for her dependable, client centered approach to service.
Helping people is at the core of Karen’s work. She is passionate about supporting clients through complex questions and also enjoys mentoring co workers as they learn new systems or procedures. Her commitment to continuous learning helps her stay efficient, knowledgeable, and always ready to assist the broader team.
Outside the office, Karen enjoys a slower pace of life in the Village of Madoc. She loves walking with her dog, completing puzzles, playing darts, and spending time outdoors. She also enjoys diamond art and quality time with family and friends.
